Refund policy

RETURNS & REFUNDS

 

We want you to love how you dress your devices. If something isn't right, email us at dressmydiabetes@gmail.com within 30 days of delivery and we'll make it right.

 

ADHESIVE PATCHES & SENSOR STICKERS

 

For hygiene and safety reasons, opened packs of adhesive patches and sensor stickers cannot be returned. Unopened packs in original packaging can be returned within 30 days of delivery for a refund (return shipping is the customer's responsibility). If your patches arrive damaged or defective, send us a photo within 14 days of delivery and we'll replace them or refund you — no return shipment needed.

 

APPAREL & ACCESSORIES

 

Our apparel is printed on demand, just for you. Because each piece is made to order, we can't accept returns for change of mind or incorrect size selection — please check the size guide on each product page before ordering. If your item arrives damaged, misprinted, or incorrect, email us a photo within 30 days of delivery and we'll send a free replacement or issue a full refund.

 

REFUNDS

 

Approved refunds are issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable unless the return is due to our error.

 

ORDER CANCELLATIONS

 

Made-to-order items enter production quickly. We can cancel or edit an order within 12 hours of purchase — after that, production has started and the order can no longer be changed.

 

Questions? Email dressmydiabetes@gmail.com — we're happy to help.